Technostress in Older Workers: A Growing Challenge
New research reveals that feelings of inadequacy with workplace technology significantly impact the wellbeing of older employees.
A sense of inadequacy in dealing with workplace technologies is a leading cause of technostress among older workers, significantly impacting their wellbeing and workability, according to new research.
The study highlights the need for targeted strategies such as improving digital literacy, expanding access to training, and creating support systems to help older employees adapt to evolving technologies.
Researchers from an occupational medicine unit in Milan analysed data from nearly 500 workers aged over 50 using a questionnaire designed to measure technostress. The study identified five key risk factors:
Overload: Struggling with excessive ICT-related demands, leading to slower performance.
Invasion: Technology encroaching on personal life and work-life boundaries.
Complexity: Difficulty understanding and adjusting to constantly changing technology.
Privacy: Concerns about personal information being tracked through ICT use.
Inclusion: Feelings of inferiority compared to younger colleagues in tech environments.
The highest stress levels were linked to inclusion, with researchers noting that
"feelings of exclusion may be the most relevant source of technostress for older adults even in the workplace."
The study also revealed differences between white- and blue-collar workers. White-collar employees, often reliant on administrative systems, reported higher stress from invasion and privacy concerns, while blue-collar workers experienced greater stress from overload, complexity, and inclusion due to direct interaction with advanced technologies like semi-automatic production systems.
"This divergence underlines the interplay between technological advancement, occupational roles, and individual perceptions,"
the researchers stated, emphasising the importance of tailored interventions.
The findings underscore the need for organisations to adopt proactive measures. "As workplaces increasingly embrace digital innovations, it is imperative to address age-related variations in technostress by implementing suitable tools and strategies," the researchers said.
With Australia’s ageing workforce growing, initiatives like the Federal Government’s Be Connected program—aimed at enhancing digital skills among older Australians—are vital for bridging the gap between digital inclusion and exclusion. By fostering a supportive environment and improving access to training, organisations can help older workers thrive in technology-driven workplaces.
Source:
Technostress in Older Workers: A Growing Challenge - March 7th 2025, NSCA Foundation
