a woman in a hard hat and safety vest using a tablet

FAQ

Get quick answers! We’ve compiled a directory of our most frequently asked questions.

FAQ: Is myosh SSO support compatible with Microsoft Azure

Yes

FAQ Does the myosh app work offline?

Yes to an extent.

All the blank forms are still available for new records to be created as usual.

Existing records in My Activities are saved on the mobile device so they can be opened without an internet connection. The same goes for records from modules that are configured to be available in offline mode*.

This has a performance impact so we only do it for selected modules.

FAQ How do I filter widgets

To Filter your Widget:

1. Select the ‘Edit’ button at the bottom of the page and the Filter, Export & Settings buttons shall display at the top right of each Widget.

2. Select the Filter button (Funnel Icon)

3. Select the field you wish to display and select the >> arrows button, and select Save at the bottom.

Once a Global Filter option is applied, it will restrict the data included to a subset. For example, if a customer only wants Active records displayed, a Global Filter can be applied to exclude records with status of “Closed” (as shown below). To stop this filter, simply select the Reset button.

FAQ: How do you delete a widget from the dashboard?

To remove a widget from the dashboard only:

1. Click “Configure” in the top right corner of the dashboard.

2. Click “Delete” on the widget that you wish to remove.

3. Scroll to the bottom of the DASHBOARD CONFIGURATION section at the bottom of the dashboard, and select “Save” to complete.

Alternatively, to delete a widget entirely:

1. Click “Configure” in the top right corner of the dashboard.

2. Select “Manage Widgets” next to the “Add A Widget” drop-down box.

3. Select “Delete A Widget” (the third option) and then select the widget for removal from the list.

4. Select “Finish.” A confirmation prompt will appear. Selecting “Yes” will remove the widget entirely.

FAQ: How do you delete a widget from the dashboard?

To remove a widget from the dashboard only:

1. Click “Configure” in the top right corner of the dashboard.

2. Click “Delete” on the widget that you wish to remove.

3. Scroll to the bottom of the DASHBOARD CONFIGURATION section at the bottom of the dashboard, and select “Save” to complete.

Alternatively, to delete a widget entirely:

1. Click “Configure” in the top right corner of the dashboard.

2. Select “Manage Widgets” next to the “Add A Widget” drop-down box.

3. Select “Delete A Widget” (the third option) and then select the widget for removal from the list.

4. Select “Finish.” A confirmation prompt will appear. Selecting “Yes” will remove the widget entirely.

FAQ How do I setup the mobile app for myosh Viking?

  1. Visit your Apple or Android App Store and search for “myosh Viking”
  2. Download the Viking Mobile App
  3. Enter User Name and Password and login.

FAQ: How do I complete the classification of an Incident?

When selecting the Classification (Outcomes) in the initial Incident ‘Draft’ status, an Injury Incident is the only Classification type that will automatically generate an additional field for more information (See the Injury section below on how to complete the Report).

Further fields will automatically be generated for completion for most of the other Classifications once the Incident has been reopened and the status is ‘New Report’. There are Ten Incident Reporting Classification Types. See the Classification (Outcomes) Table below for a description of each.

FAQ: Why are there two records in myosh that share the same incident number?

This is a save conflict, which can occur when two people save a record at around the same time, or a record is saved multiple times in quick succession.

The best way to deal with these is just to delete whichever copy of the record you do not need.

FAQ: Why are there two records in myosh that share the same incident number?

This is a save conflict, which can occur when two people save a record at around the same time, or a record is saved multiple times in quick succession.

The best way to deal with these is just to delete whichever copy of the record you do not need.

FAQ: How do I log into myosh?

Before you can log in to myosh you will receive a Registration email that contains your Username and Password. This should be sent by your employer.

To log in to your myosh Viking Platform:

1. Click on the link: https://web.myosh.com/MyoshWebBase/

2. Enter your Username and Password.

If you do not have your login details and/or need to reset your password, please contact your internal myosh admin for help.

Alternatively, you can contact myosh support team:

The quickest way to contact myosh for information and support is by email

Email:
support@myosh.com

Australia Phone:
1300 469 674

United States Phone:
+1 (737) 201-1573

Canada Phone:
+1 (581) 880-2191

New Zealand Phone:
+64 6 880 6421

Singapore Phone:
800 852 3430

South Africa Phone:
+27 87 550 9773

United Kingdom:
+44 151 317 9191

FAQ: How to Close an Action?

Power Users and Administrators can close Actions.

Standard Users can only close actions that have been assigned to them.

1. Select the Action to be closed.

2. Select Edit at the top of the screen.

3. Select Complete located at the bottom of the Action form.

4. Select Yes to change the status of the Action to Closed.

FAQ: How to re-assign an Action?

In some circumstances it might be necessary to change the name of the person who an Action is assigned to.

Once an Action has been submitted and assigned to a person, it can be reassigned.

1. Open the Action.

2. Select Edit.

3. Select the person(s) to re-assign to from the Assigned to drop down list.

4. Select Re-assign Action located at the bottome of the Action form.

FAQ: How do I create a New Action?

To create a new Action:

1. Select the Actions Module.

2. Select New Record.

FAQ: Can the due date be changed in an action?

Yes it can be changed, when the change has occurred and the action has been resubmitted the user is asked to justify why this change has been made.

FAQ: Can the Accountable and Assigned Person be changed in an action?

Yes both can be changed, when the change has occurred and the action has been resubmitted the user is asked to justify why this change has been made.

FAQ: Can Contractors be invited to attend Online Courses or Inductions?

In myosh Custom:

  1. The product is standalone, so if you use it this way, you need to manually enter the names into the OL User Database.
  2. Some companies store the names of their contractors in the Contacts DB with an Affiliation of “Contractor” in which case they can be picked up from there.
  3. Other companies have the Contractors module in which the names of all of the personnel allied to those contracting companies are listed.

In myosh Classic:

  1. The product is stand standalone, so if you use it this way, you need to manually enter the names into the OL User Database.
  2. Some companies store the names of their contractors in the Contacts DB with an Affiliation of “Contractor” in which case they can be picked up from there.

FAQ: How do I access my Online Learning Certificate?

Once an Online Learning Course is completed a Certificate is generated.

Certificate can be downloaded after the successful course completion.

Certificate is also automatically emailed to a nominated email address.

FAQ What is myosh Induction Software?

myosh Induction Software allows users to build courses, automate training and inductions.

Courses are easy to create, featuring images, website, text, video, questions or SCORM content.

You can include your unique course link on your website or invite an attendees to complete one course or multiple courses. Send to site visitors before they arrive and save time. Courses can be accessed from anywhere with internet access.

When training is successfully completed, a personalised certificate is generated and emailed. Records are automatically updated and notifications issued – making it easy to see who has completed what training.

myosh Induction Software is available as a standalone cloud-based solution, or as an optional myosh module that can integrate with Training Management.

FAQ: How do I create a Course Template in Online Learning?

A myosh Online Learning Course can be created from start to finish or you can upload existing Content through SCORM.

The following steps outline the order in which a course should be created, then once the course is complete, Course Invitations can then be sent out to attendees.

A Course Template is comprised of a number of sections, all of which must be completed prior to inserting Content pages into the Course Template.

The first section to complete is the Course Details, followed by Start and End Pages, the Content Pages, the Certificate and then the Invitation details.

To save time you can Clone an Existing Course with all of its content without having to enter everything all over again.

To Set up a Course Template:

1. Select Online Learning module from the menu column on the left-hand side

2. Select Course Templates under the Course Management heading

3. Select +New Record 4. Complete all of the Course Details

FAQ: How do I Clone an Existing Course Template in Online Learning?

To Clone an Existing Course Template:

1. Select the Existing Course from the Course Templates list that you want to Copy.

2. Select the Edit button at the Top and a new menu will display at the top.

3. Select the Clone button, this will duplicate a copy straight into the Course Templates and you can enter a New Name for the Course.

4. Alter any other details if required then Save your changes or select Submit if Exiting the Course.

FAQ what is myosh online learning?

myosh Online Learning enables you to create learning solutions for your organisation providing a quick and convenient way for you to share, test and verify knowledge.  This module automates the running of courses and allows you to test for understanding by building in questions.  When training is successfully completed, a personalised certificate is generated, records are updated and notifications issued.

Courses are web based and can be completed anywhere with internet access, even on your smart phone. Online Learning provides an efficient way to manage Site Inductions for visitors or new employees.  Send courses or inductions to site visitors before they arrive and save time.  Reinforce and test knowledge with your own predefined questions and answers.  You can include your unique Course link on your website or email a personal invite.

myosh Online Learning is available as a standalone cloud based solution, or as an optional myosh module that can integrate with myosh Training Management.  Pricing is based on Course Attendances.  It is also possible to charge a fee per course for your attendees if required.

Courses are easy to create with the myosh online learning editor or by importing existing SCORM Content.

The myosh Online Learning Editor allows you to create your own rich content including images, rich text, html links, embedded video files and your own customised questions and answers.

myosh Online Learning is SCORM Compliant.

SCORM (Sharable Content Object Reference Model) is a collection of standards and specifications for web-based electronic educational technology (also called e-learning).  Your organisation may have existing courses that you can import and host within the myosh Online Learning platform.

FAQ: Can Contractors be invited to attend Online Courses or Inductions?

In myosh Custom:

  1. The product is standalone, so if you use it this way, you need to manually enter the names into the OL User Database.
  2. Some companies store the names of their contractors in the Contacts DB with an Affiliation of “Contractor” in which case they can be picked up from there.
  3. Other companies have the Contractors module in which the names of all of the personnel allied to those contracting companies are listed.

In myosh Classic:

  1. The product is stand standalone, so if you use it this way, you need to manually enter the names into the OL User Database.
  2. Some companies store the names of their contractors in the Contacts DB with an Affiliation of “Contractor” in which case they can be picked up from there.

FAQ Can myosh integrate with my existing system

We have vast experience integrating Enterprise Resource Planning (ERP) systems with multi-national organisations including companies with more than 40,000 employees.

The most common requirement is for pushing HR data into myosh on a daily basis. This typically requires both parties to agree on the most appropriate file format and where to post to.  Since there is no requirement to write back into your system, there are no real security risks to provide for.

myosh asks that other systems produce a file in an agreed format (this can be csv, xml, etc.) and myosh takes that information and populates the myosh system with the information.

Examples of these types of data include: Employee/Contractor details, Work Hours, Workers Compensation Claim data, Organisational Structure etc. As long as a system can export data in some industry standard format, myosh can integrate with it.

myosh has looked at the capabilities of most of the top 21 ERP systems and has concluded that there are no issues in integration with most versions of SAP, Peoplesoft, Pronto, Oracle, IBM Domino, Microsoft Dynamics, Sage, Infor, Epicor, Exact Globe, syspro, intacct, netsuite, Aptean, Friedman, Epicor, Plex, Global Shop, IFS, UNIT4, CDC Software, Acumatica, CHRIS, IQMS and Apptricity.

Examples of Methods currently in production:

  • Fully automated: ftp and sftp file transfers of text and xml files
  • API Integration
  • Manually: upload of excel files
  • Other methods available could include: web services
  • Security adopted: ftp via SSL, gpg encryption

FTP Transfer

Normally integration is achieved in a secure and non-invasive way, by having an encrypted file from the ERP system transferred to the myosh server, on a periodic basis, via File Transfer Protocol (FTP).  Once this file is transferred, the myosh server processes the file.  Contact or personnel information updates, in the transferred file, are updated within myosh.  Deletions or omissions are archived and new records are created.  myosh is flexible with the type of file format generated.

API Integration

Information is pushed to myosh via web services. If required, we can also develop a web service consumer that can pull the information from the client database if the client has an API available to do so.  All web service requests (REST API) are done via HTTPS, so all communications are encrypted. Some of our clients also use asymmetric cryptography to further secure the data being transmitted via web services.

Authentication and SSO

Single Sign on (SSO) functionality via Active Directory (AD) requires ADFS or TFIM. Both IdP-initiated and SP-initiated modes are supported.

FAQ: Are there any notifications sent out for the Vehicle Register?

Yes, notifications are sent out 2 weeks before the service is due until the service date. They are sent to the Equipment Register monitor who is nominated in the site document.

FAQ: I’m a contractor for a company using myosh, how can I log in?

If you are a contractor for a company using myosh, your log in details should be issued by a company you are contracting for.

Only the company you are contracting for will have access to your log in details and the ability to change them.

myosh support are not able to look up your log in details or reset your password information, only the company that provided you with the login has the ability to reset passwords.

FAQ Can myosh integrate with my existing system

We have vast experience integrating Enterprise Resource Planning (ERP) systems with multi-national organisations including companies with more than 40,000 employees.

The most common requirement is for pushing HR data into myosh on a daily basis. This typically requires both parties to agree on the most appropriate file format and where to post to.  Since there is no requirement to write back into your system, there are no real security risks to provide for.

myosh asks that other systems produce a file in an agreed format (this can be csv, xml, etc.) and myosh takes that information and populates the myosh system with the information.

Examples of these types of data include: Employee/Contractor details, Work Hours, Workers Compensation Claim data, Organisational Structure etc. As long as a system can export data in some industry standard format, myosh can integrate with it.

myosh has looked at the capabilities of most of the top 21 ERP systems and has concluded that there are no issues in integration with most versions of SAP, Peoplesoft, Pronto, Oracle, IBM Domino, Microsoft Dynamics, Sage, Infor, Epicor, Exact Globe, syspro, intacct, netsuite, Aptean, Friedman, Epicor, Plex, Global Shop, IFS, UNIT4, CDC Software, Acumatica, CHRIS, IQMS and Apptricity.

Examples of Methods currently in production:

  • Fully automated: ftp and sftp file transfers of text and xml files
  • API Integration
  • Manually: upload of excel files
  • Other methods available could include: web services
  • Security adopted: ftp via SSL, gpg encryption

FTP Transfer

Normally integration is achieved in a secure and non-invasive way, by having an encrypted file from the ERP system transferred to the myosh server, on a periodic basis, via File Transfer Protocol (FTP).  Once this file is transferred, the myosh server processes the file.  Contact or personnel information updates, in the transferred file, are updated within myosh.  Deletions or omissions are archived and new records are created.  myosh is flexible with the type of file format generated.

API Integration

Information is pushed to myosh via web services. If required, we can also develop a web service consumer that can pull the information from the client database if the client has an API available to do so.  All web service requests (REST API) are done via HTTPS, so all communications are encrypted. Some of our clients also use asymmetric cryptography to further secure the data being transmitted via web services.

Authentication and SSO

Single Sign on (SSO) functionality via Active Directory (AD) requires ADFS or TFIM. Both IdP-initiated and SP-initiated modes are supported.

FAQ API Integration

Information is pushed to myosh via web services. If required, we can also develop a web service consumer that can pull the information from the client database if the client has an API available to do so.  All web service requests (REST API) are done via HTTPS, so all communications are encrypted. Some of our clients also use asymmetric cryptography to further secure the data being transmitted via web services.

Contact us for a free consultation

myosh will assist you to better understand and manage workplace safety by integrating hazards and incident reporting with investigations, actions and metrics reporting. Let's discuss your workplace requirements.

a woman in a hard hat and safety vest using a tablet

FAQ

Get quick answers! We’ve compiled a directory of our most frequently asked questions.

Contact us for a free consultation

myosh will assist you to better understand and manage workplace safety by integrating hazards and incident reporting with investigations, actions and metrics reporting. Let's discuss your workplace requirements.