Human and Organisational Performance (HOP)

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Human and Organisational Performance (HOP) is a contemporary safety philosophy that recognises human error as a symptom of deeper system issues, not the root cause of failure.  

Rather than focusing on blame or rule enforcement, HOP encourages organisations to learn from variability in work, understand how tasks are actually performed (“Work as Done”), and design systems that are resilient to error.  

Through the myosh platform, organisations can apply HOP principles by capturing frontline insights, analysing incident data without blame, and identifying systemic improvements through modules like Incident Investigation, Learning Teams, and Critical Control Management.  

HOP promotes psychological safety, empowers workers as problem-solvers, and shifts the focus from “fixing people” to improving work systems.  

Integrating HOP with digital safety systems like myosh supports a more adaptive, learning-focused safety culture.

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