What Happens When We Truly Listen?

Most workplaces invest heavily in communication training, but how much attention do we give to listening?

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When people feel genuinely heard at work, something shifts. Trust builds. Bias shrinks. Belonging grows.

In this free myosh Academy webinar, host Kristina is joined by workplace psychologist Dr Natalie Flatt Ph.D (Co-founder, Connect Psych Services) for a thought-provoking conversation on one of the most underrated leadership skills of our time.

Together, they explore the psychology behind listening, how unconscious bias shapes the way we hear and interpret others, and why curiosity may be the most powerful tool leaders have for creating cultures of psychological safety, inclusion, and genuine connection.

With up to five generations now in the workforce and psychosocial risk regulations tightening across Australia, the ability to listen , really listen, has never mattered more.

Key Takeaways

• Understand the psychology of listening and how unconscious bias filters what we hear

• Discover how genuine listening reduces psychosocial risk and strengthens psychological safety

• Apply practical strategies to create cultures where people feel seen, heard, and valued

• Learn how innovative approaches like reverse mentoring, listening circles, and coffee roulette are building connection across teams

• Leave with actionable steps to deepen inclusion and belonging in your workplace

Who Should Watch

This session is ideal for HR professionals, people leaders, safety and WHS managers, DEI practitioners, team leaders, and executives who want to create healthier, more inclusive workplace cultures.

About the Presenter

Dr Natalie Flatt Ph.D  |  Co-founder & Psychologist, Connect Psych Services

Dr Natalie Flatt is a psychologist and co-founder of Connect Psych Services. With a background in psychology management and a passion for early identification and intervention, Natalie has dedicated her career to corporate wellness, helping employees, leaders, and teams across industries navigate stress, communication, and self-care. She has spoken on podcasts, sat on industry panels, and delivered keynote addresses across a wide range of sectors.

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