Identify and address non-conformance against ISO standards

A non-conformance means that a problem has occurred and needs to be addressed. The aim of a non-conformance report is to clearly define the problem, so that appropriate corrective action can be taken.

Non-conformance terminology and procedure is most often encountered by companies implementing or maintaining HSEQ ISO standards, although they have application wherever performance is measured by a standard or requirement.

What does it do?

The user logs the details and classifies the non-conformance
Nominated people investigate the non-conformance
Notifications are sent when non-conformance is logged and classified
Provides a structured investigation process
Email driven sign off and authorisation processes
Assists in the identification of root causes
Assign corrective actions

What reports can I create?

Customise your own reports, using filters to select required records and fields to display
Export to Excel

Can I configure the module?

Add new or remove values from existing fields through a simple to use web interface
Define notification profiles
Customise content of the help screens

Workflow

The user logs a non-conformance, completes the document, then selects the relevant person and submits
The relevant representative/internal root cause investigator receives a notification, opens the document, enters information and then locks the classification
If the non-conformance is external, the representative can nominate a responsible external investigator
The internal root cause investigator completes the investigation and sends for sign off
Internal authoriser signs-off, refers or reopens non-conformance document

Integration

Links to Action Management

Report the way you want to

Create customisable reports using filters for specific records and insights. Download an example report here.
Export data to Excel or PDF.
Monitor key safety metrics such as Lost Time Injuries (LTIs), All Injury Frequency Rates (AIFR), and Total Recordable Injury Frequency Rates (TRIFR), among others.
Utilise graphical and tabular formats for detailed analysis, tailored by various parameters such as bodily location, classification, etc.
Track the timeline from incident logging through to investigation completion and official sign-off, ensuring efficient process oversight.
Generate KPI reports to compare target versus actual performance across any organisational level, supporting strategic safety improvements.

Insert screenshot of graphical widgets that display example incident data

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Customise to suit your workforce

Unlock the full potential of your incident reporting with versatile configurable features:

Easily add or remove values from fields via a user-friendly web interface.
Introduce various incident types to cover all incidents, including injuries, near misses, environmental incidents, and property damages. These can link to associated records in other modules as appropriate, like Injury Management.
Set up notification profiles to keep the relevant team members informed. Exercise full control over which user roles can view what sections of a given record.
Tailor the software using your organisation’s specific risk matrix for safety management that meets your established standards.

Note: Customisation functionality varies between subscription tiers.

Integrate with your existing systems*

The incident reporting system accommodates integration with existing payroll, HR, or ERP systems, for automatic injection of work hours and employee updates. This feeds into calculated incident rates weighted by hours worked per site/department/etc.

The incident reporting module also connects with action management and hazard management modules, allowing for a comprehensive approach to workplace safety and compliance that is wrapped up in a guided flow. These integration options streamline workflows, automates updates, and promotes a unified safety management strategy across your organisation.

Simplify your incident reporting to 3 steps

Step 1: Log & Alert - Incident is logged by the user, triggering immediate alerts to supervisors and relevant parties via interface notifications or email.
Step 2: Investigate & Document - Supervisor conducts a thorough investigation, documenting findings and any relevant attachments such as photos or videos. If the supervisor finds the risk to be sufficiently low, the incident is closed off instead.
Step 3: Review & Resolve - Authoriser reviews the compiled report, provides final sign-off, or requests further action.
Step 4: Follow-ups - Notifications are triggered to remind specific people to perform additional actions like recording shifts lost information.

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FAQ: What features make this module effective for incident investigation?

The incident investigation module offers detailed analysis tools through customisable data visualisation widgets, root cause identification processes, and corrective action planning to thoroughly investigate and resolve incidents.

FAQ: Can I use myosh specifically for near miss reporting?

Absolutely, the near miss reporting workflow is a dynamic option within the incident reporting form to easily capture, analyse, and address near misses. The ‘near miss’ flag can be used to parse data for separate reporting/visualisation. [insert image of incident widget that shows near misses as category]

FAQ: How do I log a new incident in your system?

With myosh’s incident management software, logging a new incident is straightforward. Watch a video tutorial that guides you through the process step-by-step.

FAQ: How can I learn more about using your incident reporting module?

For a comprehensive understanding of myosh’s incident reporting software, a detailed walkthrough of the incident investigation process, and a comprehensive user manual for the module is available, in addition to the video tutorial noted above. Full documentation is similarly available for all other modules.

Non-Conformance

Identify and correct instances